Terms of Service

Woof Waste is an independently owned and operated business (“us,” “we” or “our”) that provides pet waste removal services to residences, businesses and commercial properties. By accepting the Services you hire us for, you are bound to these Terms (“Terms”) that govern the sales and services provided by us (“Services”).

The customer understands our ability to provide the Services can be dependent on weather, condition of grass height, access to your yard which is your own responsibility, and other unknown outside influences.

Dog Waste Removal Service

Woof Waste offers residential and commercial pet waste removal services. These services include Yard Scooping (Weekly, Bi-Weekly, and One-Time Cleanups), Grass Deodorizing, Surface Sanitizing, Commercial Clean-Ups & Waste Station Installation, and Kennel Clean-Up.

Accessing Your Yard

The customer understands that if Woof Waste can't access the area needing cleaning due to locked, blocked, frozen gates, or aggressive dogs in the yard, the scoop will be skipped and charges will still apply. Woof Waste suggests adding gate combinations or lock keys to your file to avoid locked gates. If the customer requests we come back, a $10 driving fee will be added to the customer's bill.

Weather

Woof Waste will work through rain and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding, or an accumulation of snow.

Woof Waste is a monthly subscription service. We do not offer refunds for missed weeks due to weather — in these cases, we skip service for that week and see you the following week. A refund will not be issued, as we still have to pick up all of the waste that would have been scooped the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it. We also do not want to tear up your yard in any way — if it is very muddy, we may skip your yard and wait until the next scheduled visit once things have dried out.

Holidays

Woof Waste does not provide services on statutory holidays. If your pick-up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick-up, as we still have to do the work and pick up all of the waste from the week prior.

Billing

Woof Waste pre-bills monthly for our service. We require a credit card on file prior to your first service. Your account will be charged on the 1st of the month for service. If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last clean-up, a first-time clean-up fee will be applied.

We will only pause service for periods of 30 days. If service does not resume after the 30-day period, you will be removed from the schedule. One-time cleanings will be billed after the service has been completed, with payment due within 24 hours. If payment becomes more than 30 days late, Woof Waste will turn your account over to collections.

Payment Policy

Payments for initial or one-time cleanups are due upon completion of the job. If you move forward with monthly service after an initial cleanup, you will also be billed for the remainder of the month. Payments for recurring services are due on the first day of each month prior to receiving services. If payments are late you will be subject to a $10 late fee. If payment is not received before the first cleaning of the month you will be removed from the service schedule.

The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit, as it is built into the monthly pricing.

Leaves, Debris & Tall Grass

We will always do our best to clean your yard as thoroughly as possible. We understand maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find dog waste in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed — we will be back on our next scheduled visit and will get anything that was missed once yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at info@woofwaste.com.

Additional Fees

The following are items we charge extra for: Waiting — if you make us wait to perform your cleaning ($10/visit).

Revisions

Woof Waste provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the site to review any changes in our practices. Your continued use of our Services shall constitute acceptance of any changes to the Terms. Some provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site.

Shut Down

We reserve the right to shut down operations fully between Christmas and New Year's Day. You will be billed at your normal monthly rate unless you scoop your yard fully during our shut down.

Late Fees

A late payment fee of $10 is added to each bill that is late. Payment is due the 1st of each month. A bill becomes late on the 3rd of each month.

Your Concerns

If you have any concerns about any material on our site, please contact us by email at info@woofwaste.com.

Commercial Terms & Conditions

Common Area Cleaning

Does not include micro debris (cigarettes, needles, glass, etc.), large items (bigger than scoop buckets), or hazmat materials. We will not be able to clean pet waste that is covered by leaves, yard debris, or encased in ice.

Station Service

Woof Waste will need keys to pet waste stations before servicing. If station installation is delayed due to weather or supply chain issues, our team will clean around where the station is to be installed, at the same cost, until it arrives. Final station locations must be approved in writing.

Notices

Either party may cancel recurring service with 45 days' written notice. Woof Waste will provide 60 days' written notice for any future price increases.

Billing

One-time or initial payment is due upon completion of the agreement. Monthly invoices will be sent on the 1st of each month prior to services being completed (net 15). Services completed during the first partial month will be added to the first monthly invoice. Invoices more than 30 days past due may be subject to late fees and interest penalties.

Emergency Service

Woof Waste may be able to provide extra service frequencies in the event of station vandalism, overflowing trash cans, or excess pet waste. If an additional visit is required, Woof Waste will add the service charge to the next invoice.

Agreement Term

This agreement will continue to renew on a monthly basis until canceled in writing by either party.